How Army Surplus Warehouse Protects Your Online Privacy

Army Surplus Warehouse is a firm believer in the protection of its online customers' privacy. We have implemented a number of procedures and policies which are designed to protect your personal information while using our online services.

Army Surplus Warehouse has created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for this site.

Our site uses an order form for customers to request information, products, and services. We collect visitor's contact information (like their e-mail address) and financial information (like their account or credit card numbers). Contact information from the order form is used to send orders and information about our company to our customers. The customer's contact information is also used to get in touch with the visitor when necessary. Users may opt-out of receiving future mailings; see the information below. Financial information that is collected is used to bill the user for products and services. We use your IP address to help diagnose problems with our server, and to administer our Web site. Whenever sensitive personal or financial information is transmitted, it is sent via a secured connection directly to our mainframe computer using secure sockets layer (SSL) technology.This is the most successfully used method of ensuring private, secure transmission of personal information over the Internet.

• Our online systems do not relay or retransmit your information insecurely to other computers.
• E-mail addresses are collected only for the purpose of contacting you in the future. We WILL NOT share your e-mail address with other companies or individuals.
• We do not collect the personal information for children under the age of 13. We are prohibited from conditioning a child's participation in an activity on the child disclosing more personal information than is reasonably necessary. In cases where we have inadvertently collected personal information of a child, the parent can always review this information, chose to have this information deleted from our records and refuse to permit further collection or use of this information.

This site gives users the following options for removing their information from our database to not receive future communications or to no longer receive our service.

1. You can send e-mail to asw@armysurpluswarehouse.com
2. You can send mail to the following postal address:
   Post Office: Army Surplus Warehouse
   P.O. Box 1523
   Idaho FAlls, ID 83403-1523
3. UPS: Army Surplus Warehouse
   7012 S. Daisy Lane
   Idaho Falls, ID 83402
4. You can call the following telephone number 208-529-4555.

Returns, Exchanges and Damaged Packages

We will gladly exchange merchandise within 30 days of purchase. Sales receipts must accompany all returns or exchanges. Tags must be attached to item. All sales final on anything marked closeout. All used surplus items sold as is. Boots that have been worn outside cannot be exchanged. Clothing that has been worn or laundered may not be exchanged.If Defective, we will repair or replace at our discretion. Please send items back laundered if defective.

We want our customers to be satisfied with their purchase. If you must return an item to us, please send it insured with all the pieces of the item in the original packaging along with the order papers which accompanied your order. Also include an explanation of the problem and how you would like us to settle it. Items with defects in the material or workmanship will be repaired or replaced at our discretion. If the item is covered by a manufacturer's warranty, we will forward it to the manufacturer for repair or replacement. By law, sleeping bags and undergarments that have been used cannot be returned for credit. If possible, we will be happy to repair and return the item. DO NOT SEND ANY USED OR SOILED clothing, equipment or footwear. We do not refund shipping and handling charges. If your parcel was damaged in transit, please keep the carton and the contents intact and call us as soon as possible at 208-529-4753 and inform us of the situation.Upon refund of merchandise, we do not credit you for shipping costs, you are responsible for those costs.

Shipping and Handling

UPS CANNOT SHIP TO A P.O. BOX ADDRESS. All orders being shipped outside of the US will be notified of the actual shipping fee's and charged accordingly. We normally ship your order out within 2 business days of receiving the order. All duties, taxes and import fees are the responsibility of the recipient, as are return shipping costs in the event of a product return.

Shipping Time in Transit UPS